Frequently Asked Questions
Everything you need to know about our sustainable home essentials.
What materials are used in Ecolino products?
We prioritize sustainability by using 100% organic cotton, recycled wood, and biodegradable composites to ensure our home goods are as kind to the planet as they are to your living space.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer carbon-neutral express shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Simply contact our support team to initiate a pre-paid eco-friendly return label.
Are your textiles machine washable?
Yes, most of our textiles are designed for easy care. We recommend washing in cold water with mild, eco-friendly detergents and air drying to preserve the natural fibers and save energy.
Do you offer international shipping?
Currently, we ship to North America, Europe, and Australia. Shipping costs and delivery times vary by location and are calculated automatically at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.